|
|
A positive outcome arises when the end user
is in control of the situation and is confident that the PC supplier/retailer
are behind their product. The end user does not have to complain to the
retail store and does not take the repair business somewhere else. The end
user picks up the phone and calls the retail store, where the PC was purchased,
and asks for a Repair code.
The PC supplier and PC retailer maintain a
happy loyal client plus generate residual income from the end user problem.
|